Legal
The terms of buying and using a Velocius eSIM: the customer agreement, personal data handling, refunds, QR code delivery, restrictions and data protection. Each document has its own page you can link to.
User AgreementTerms of buying an eSIM on the Velocius website: ordering, payment, activation, responsibilities of the parties.Read →Privacy PolicyWhat data Velocius eSIM collects, why, how it is stored and protected, and how to have it deleted.Read →Returns & CancellationsWhen a refund for an eSIM is possible, how to cancel an order and what to do if the profile did not install.Read →DeliveryHow and when the eSIM QR code arrives after payment, and what to do if the email did not come.Read →Export RestrictionsCountry and sanctions-list restrictions that apply to eSIM sales.Read →Information SecurityHow Velocius protects order data, payments and eSIM profiles.Read →
These documents are drafted in Russian. In case of any discrepancy between the Russian and English versions, the Russian version shall prevail.
Questions about these documents: support@velocius.org